Products purchased from Pastis Enterprises may be refunded only if canceled within the refund period specified in this policy. Some products have different refund policies or requirements, including some that are not eligible for a refund under any circumstances. Please review the refund terms applicable to such products below.
Date of the Transaction: For the purpose of this Refund Policy, the “date of the transaction” means the date of purchase of any product or service, which includes the date any renewal is processed by Pastis Enterprises in accordance with the terms and conditions of the applicable product or service agreement.
Refund Period: You may cancel a product at any time, but a refund will only be issued if you request a refund from Pastis Enterprises’ customer service within the refund time frame specified for the applicable product, if available.
No Refund After Account Closure: If eligible for a refund, you must request it prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Standard Refund Terms:
- Annual Plans+: Within 30 days of the date of the transaction.
- Monthly Plans*+: Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 months, 9 months, etc.) +Security products with remediation service cannot be refunded once a cleanup request has been submitted.